Menuflux Platform — Terms of Service

1) Parties

These Terms of Service (“Agreement”) are between Arsbias L.L.C-FZ, registered in Meydan Free Zone, Dubai, U.A.E. (“Company”, “we”, “us”), and the restaurant owner or its duly authorized representative using the Platform for commercial purposes (“User”, “you”).

2) Definitions

• Platform: Our website(s), mobile site(s) and/or application(s).
• Services: Features provided via the Platform, including QR menu display, multilingual content, visual presentation, and dashboard.
• Subscription: A recurring paid membership.
• Content: All information/data you upload (menus, images, copy, logos, definitions, etc.).
• Account: Your user profile to access the Platform.
• End Customers: Your restaurant guests who view your menu.

3) Scope

The Platform enables restaurants to present menus in a multilingual, visual format for End Customers. We do not sell products to consumers; ordering or payments are out of scope unless we launch a separate module with additional terms.

4) Account Creation & Access

• 4.1 You must provide accurate, complete, and up-to-date information.
• 4.2 We may reject, suspend, or terminate access (in whole or part) at our discretion (e.g., violations, security risk, payment failure, fraud).
• 4.3 Keep credentials confidential; you are responsible for all activity under your Account.

5) Acceptable Use

• 5.1 Use the Platform only for lawful purposes.
• 5.2 Do not upload content that is illegal, harmful, deceptive, defamatory/abusive, obscene, infringing, or otherwise violates third-party rights.
• 5.3 Do not reverse engineer, access source code, run unauthorized security/perf tests, or attempt to access systems without authorization.
• 5.4 Abuse (spam, attacks, abnormal load, scraping beyond fair use) may result in immediate restriction/termination.

6) Content & Licenses

• 6.1 You retain ownership of your Content.
• 6.2 You grant us a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, host, store, back up, secure, display, and process your Content as reasonably necessary to operate, protect, and improve the Services, and to debug/analyze performance.
• 6.3 Portfolio/marketing opt-out: We may showcase screenshots as examples; if you do not want this, email legal@arsbias.com and we will disable it.
• 6.4 You represent you have all rights in your Content and that it does not infringe third-party rights. You will indemnify us for third-party claims arising from your Content.

7) Pricing, Plans & Billing

• 7.1 Current fees, plan scope, any trial, billing cycle (monthly/annual), and auto-renewal terms are shown on the Platform.
• 7.2 Subscriptions are billed in advance and auto-renew until cancelled.
• 7.3 Cancellation takes effect at the next billing cycle; there are no partial refunds for the current period unless expressly stated in §9.1.
• 7.4 If payment fails or is disputed/charged back, access may be suspended.

8) Taxes & Invoicing (U.A.E.)

• 8.1 Prices are exclusive of VAT and any applicable taxes/charges; where required under U.A.E. VAT law, VAT at the prevailing rate will be added.
• 8.2 For free-zone/out-of-scope/cross-border transactions, tax treatment follows applicable law and guidance. You agree to provide any information we reasonably require (e.g., billing details, location).
• 8.3 Invoices are issued electronically to your registered email and/or through our billing provider.

9) Cancellation, Termination & Refunds

• 9.1 Your cancellation: You may cancel anytime.

  Monthly plans: Non-refundable for the current term; service continues until period end.

  Annual plans: Non-refundable by default. However, you may request a pro-rata refund within 30 days of purchase only if (i) we materially breach this Agreement and fail to cure within a reasonable time after notice, or (ii) we suffer sustained, material outages clearly attributable to us (not to third-party providers or your environment) that render the Service unusable for 7+ consecutive days. Approved refunds are pro-rated from the unused remainder. (B2B subscriptions: general “cooling-off” rules typically do not apply.)

• 9.2 Our termination: We may suspend or terminate for cause (violations, non-payment, fraud, security risk, abuse).
• 9.3 Obligations accrued up to the effective termination date survive.
• 9.4 After termination, we may provide read-only access for up to 30 days so you can export Content, unless prohibited by law or outstanding amounts remain. We may retain data where legally required.

10) Privacy & Data Processing

• 10.1 We process personal data under our Privacy Policy (linked on the Platform).
• 10.2 We use service providers/sub-processors (hosting, CDN, analytics, email/SMS, payments, etc.) under purpose-limited terms.
• 10.3 We may analyze de-identified/aggregated data to improve performance and product features.
• 10.4 We may disclose information if required by law or competent authorities.
• 10.5 If you need a Data Processing Addendum (DPA), contact legal@arsbias.com.

11) Third-Party Services & Integrations

The Platform relies on third-party services (e.g., cloud, CDN, payments). Their terms apply, and we are not responsible for their outages/errors or changes.

12) Disclaimer (“AS IS”)

• 12.1 The Services are provided “AS IS” and “AS AVAILABLE”, without warranties of any kind—express or implied—including merchantability, fitness for a particular purpose, uninterrupted/error-free operation, specific outcomes, or accuracy of third-party content.
• 12.2 Menu accuracy/claims are your responsibility. You are solely responsible for the truthfulness of menu items, allergens, nutrition, halal/kosher status, and any declarations.

13) Limitation of Liability

• 13.1 We are not liable for indirect, incidental, special, punitive, or consequential damages; loss of profits, reputation, or data; business interruption; or third-party claims.
• 13.2 Our aggregate liability is limited to the total fees you paid to us in the 12 months preceding the event giving rise to the claim.

14) Intellectual Property

• 14.1 All IP in the Platform/Services (software, design, databases, trademarks/logos) is owned by us or our licensors.
• 14.2 You may not copy, modify, adapt, distribute, or reverse engineer the Platform.
• 14.3 We may display your logo/mark within the Services as necessary to provide the Services. Separate consent is required for marketing use unless allowed under §6.3 and not opted out.

15) Maintenance, Changes & Beta

• 15.1 We may perform maintenance/improvements; where feasible we’ll notify in advance.
• 15.2 We may change the Services or these Terms at any time. Unless stated otherwise, changes take effect upon posting; continued use means acceptance.
• 15.3 Beta/preview features may be offered “as is,” can change or end at any time, and may be less stable.

16) Force Majeure

We are not liable for failures caused by events beyond reasonable control (e.g., natural disasters, war, strikes, utility/network outages, legal changes, supplier failures). Obligations are suspended during such events.

17) Assignment

You may not assign this Agreement or your Account without our written consent. We may assign in connection with merger, acquisition, or asset transfer.

18) Notices

We may send official notices via email to your Account email, in-product messages, or your legal address. Keep your contact details current.

19) Governing Law & Dispute Resolution

This Agreement is governed by the laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction.

Optional: The parties may separately agree to submit disputes to DIFC or ADGM arbitration.

20) Entire Agreement & Severability

This Agreement (together with referenced policies) constitutes the entire agreement. If any provision is invalid, the remainder stays in effect.

21) Contact